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Customer Care Representative
1 month ago
Overview
- We are looking for a Customer Care Representative who will effectively manage and respond to all customer inquiries received via phone.
- You will provide the necessary support concerning M-KOPA customer account or products and aim to achieve overall positive customer satisfaction through first-call resolution.
In this role, you will be expected to:
Handle Customer Care tasks including:
- Customer Inquiries: Receive and handle all customer inquiries via phone.
- Issue Resolution: Address all customer issues or queries, escalating to the next level of support when necessary.
- Documentation: Document all customer interactions in the provided systems.
- Customer Education: Educate customers on relevant M-KOPA products and processes.
- Additional Support: Assist with other customer care tasks as assigned by the Customer Care Team Leader or Manager.
Experience/ Skills & Competencies/ Licences & Certifications/ Education Required:
- Experience: You have at least 6 months experience in a front-line service or customer service role.
- Customer Focus: You are passionate about assisting customers and resolving challenging issues.
- Technical Skills: You are proficient in using the Microsoft Office suite.
- Interpersonal Skills: You maintain a pleasant, friendly, and patient demeanor.
- Communication Skills: You possess excellent verbal and written communication skills and strong listening abilities.
- Work Ethic: You demonstrate a strong work ethic and have the flexibility to work various shifts.
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