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Service Delivery Coordinator
2 weeks ago
ABOUT THE COMPANY
ALFRED & VICTORIA ASSOCIATES is a leading Human Capital Development Organization highly sought-after in various sectors. They are a vital strategic partner in the growing world of outsourcing. AVA focuses on empowering and enhancing human resources across different industries, delivering significant value through continuous improvement and empowerment.
JOB SUMMARY
- B.Sc/BA in Business Administration or relevant field
- Certification in sales or marketing is an advantage
- Strong educational background, preferably in computer science or engineering
- Proven experience as a project administrator in the IT sector
- Technical background with hands-on experience in software development and web technologies
- Excellent internal communication and organizational skills
- Proficiency in Microsoft Office
- Problem-solving aptitude and strong attention to detail
- Experience in sales coordination or administrative roles is a plus
- Proficient in English
- Strong verbal and written communication skills
- Highly organized, responsible, and a team player
RESPONSIBILITIES
- Coordinate sales team schedules and communication
- Manage sales-related documentation and information
- Ensure availability of necessary sales materials
- Handle customer complaints and provide post-sales support
- Organize and maintain financial and non-financial data
- Process orders accurately and in a timely manner
- Address any delays or issues with clients promptly
- Monitor team progress, identify areas for improvement
REQUIRED SKILLS
Customer service, Coordination, Sales strategy, Communication, Planning
REQUIRED EDUCATION
Bachelor's degree
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