Restaurant Manager

2 weeks ago


Lagos, Lagos, Nigeria One StepAhead Consulting Full time

Responsibilities:

  • Manage and oversee the entire restaurant operations.
  • Lead a team to deliver superior customers services & ensuring optimum customers satisfaction.
  • Plan and develop customers loyalty programs to ensure retainership.
  • Plan and develop the overall restaurant marketing strategy.
  • Respond efficiently to customer questions and complaints.
  • Organize and supervise shifts.
  • Training and evaluation of staff performance and appraisal scheme.
  • Estimate consumption, forecast requirements and maintain inventory records.
  • Control costs and minimize waste
  • Nurture a positive and efficient working environment
  • Implement innovative strategies to improve productivity, sales and profitability

Requirements and Qualifications:

  • B.Sc. or HND holder in any field
  • Experience as a customer service personnel are compulsory
  • Experience as a Restaurant Manager or similar role is an advantage.
  • Extensive food processing and management knowledge
  • Strong leadership, motivational and people skills
  • Good financial management skills

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