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Senior Collections Officer

2 months ago

Lagos, Lagos, Nigeria Gigmile Full time

Job Description

  • The Senior Collections Officer is responsible for managing the collection process, focusing on high-value accounts and complex cases.
  • The role involves direct interaction with clients, analysis of payment trends, and the development of strategies to reduce default rates and recover outstanding payments on financed assets.

Responsibilities

Collection Strategy & Management:

  • Develop and implement effective collection strategies to ensure timely recovery of payments.
  • Lead the team in executing collection plans and achieving set targets.

Client Interaction:

  • Engage with clients to negotiate payment plans and resolve disputes.
  • Conduct regular follow-ups on overdue accounts through calls and face-to-face meetings.
  • Handle escalated cases and complex client issues with professionalism and tact.

Risk Assessment & Mitigation:

  • Assess the creditworthiness of clients and potential risks associated with the financed assets.
  • Recommend repossession of assets when necessary.

Reporting & Documentation:

  • Prepare and submit regular reports on collection activities, delinquency rates, and recovery outcomes to senior management.

Team Leadership & Training:

  • Provide guidance and support to junior collections officers and ensure the team is well-trained on collection techniques and policies.
  • Lead team meetings to discuss challenges, share insights, and develop collective strategies for improvement.

Relationship Management:

  • Build and maintain strong relationships with clients and external collection agencies
  • Act as a point of escalation for complex or sensitive client issues