IT Support Staff

24 hours ago


Abuja, FCT, Nigeria Tonia Pharmacy Limited Full time

IT Support Specialist responsible for resolving employee IT issues, gathering data, and analyzing problems to diagnose and fix computer system issues.

Key Responsibilities:

  • Resolve IT support requests from employees
  • Answer employee questions regarding computer systems
  • Gather and analyze data to diagnose problems with computer systems
  • Change configurations, settings, and permissions to fix computer issues
  • Generate sign-ins for new hires during the onboarding process
  • Install new software and hardware drivers and update existing ones as needed
  • Update employees on the status of their service requests
  • Log all service requests and update tickets as needed

Required Skills and Qualifications:

  • Three years of experience in IT
  • Deep knowledge of operating systems, current equipment, and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
  • Excellent interpersonal skills
  • Ability to maintain confidentiality of company information

Preferred Skills and Qualifications:

  • Bachelor's Degree or equivalent in Computer Science
  • Project management experience
  • Professional certification

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