Technical IT Support Lead
3 days ago
We are seeking an experienced IT Help Desk Lead to oversee our information technology help desk and incoming tickets. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem-solving, and leadership skills.
This role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. As the primary point of contact for all IT-related inquiries and issues, this position requires strong analytical and problem-solving skills.
The ideal candidate will have experience leading teams of technical IT staff, knowledge of call tracking and problem management software applications such as Jira Service Management Cloud, and industry standards surrounding help desk reporting.
We offer a competitive salary range of $60,000 - $90,000 per year, depending on experience. Additionally, we provide Microsoft Certification (AZ-800 and AZ-801) and Jira Service Management (ACP-120) training opportunities.
Key Responsibilities:
- Coordinate administrative and technical workloads for the help desk team.
- Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support.
- Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
- Perform incident management, strategize efficient workflow, and ensure adequate staffing levels.
Required Skills and Qualifications:
- Experience leading teams of technical IT staff.
- Knowledge of call tracking and problem management software applications.
- Industry standards surrounding help desk reporting.
- Ability to analyze data and communicate metrics related to help desk.
Microsoft Certification Requirements:
- AZ-800: Administering Windows Server Hybrid Core Infrastructure.
- AZ-801: Configuring Windows Server Hybrid Advanced Services.
Jira Service Management Training:
- ACP-120 Jira Administration for Cloud Certification.
Salary Range: $60,000 - $90,000 per year
-
IT Support Specialist
3 weeks ago
Abuja, FCT, Nigeria ITC WORLDWIDE Full timeJob Title: IT Support Specialist - Technical LeadThe ITC Worldwide Technical Service and Support Team is seeking an IT Support Specialist - Technical Lead to oversee our information technology help desk and incoming tickets.Key Responsibilities:Coordinate administrative and technical workloads for the help desk team.Manage all tickets in the ticket queue and...
-
Technical Officer
4 weeks ago
Abuja, FCT, Nigeria Polar Petrochemicals Limited Full timeWe seek a Technical Officer with a focus on Accounting and Finance. The ideal candidate has a BSc or HND in Accounting, Finance, or a related field, and strong knowledge of accounting systems, financial management, and data analysis. Proficiency in ICT tools and financial software is required. Prior experience in a finance-related technical role is...
-
ITC Worldwide Technical Account Manager
5 days ago
Abuja, FCT, Nigeria ITC WORLDWIDE Full timeTechnical Account Manager (TAM)We are seeking an experienced Technical Account Manager (TAM) to join our team at ITC Worldwide.The successful candidate will be responsible for identifying and resolving technical issues, providing product knowledge and support to clients via phone and email. Additionally, the TAM will be expected to identify sales...
-
ITC Worldwide IT Service Management Lead
2 weeks ago
Abuja, FCT, Nigeria ITC WORLDWIDE Full timeIT Service Management Lead Opportunity at ITC WorldwideWe're seeking a skilled IT Service Management Lead to oversee our technical help desk and incoming tickets. As a key member of our team, you'll handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize technology resources.As the...
-
ITC Worldwide IT Help Desk Lead
4 weeks ago
Abuja, FCT, Nigeria ITC WORLDWIDE Full timeIT Help Desk Lead Opportunity at ITC WorldwideWe are seeking an experienced IT Help Desk Lead to oversee our information technology help desk and incoming tickets. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem-solving, and leadership skills.Key...
-
Customer Support Coordinator
1 week ago
Abuja, FCT, Nigeria Tespire LLC Full timeAbout the RoleWe are seeking a highly motivated Customer Support Intern to join our team at Tespire LLC. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and support in the education technology sector.Job SummaryThe Customer Support Intern will be responsible for handling customer inquiries and...
-
Power Platform Developer Lead
2 weeks ago
Abuja, FCT, Nigeria ITC WORLDWIDE Full timeJob Title: Power Platform Developer LeadDescription:ITC WORLDWIDE is seeking a highly skilled Power Platform Developer Lead to join our team. As a key member of our organization, you will be responsible for leading the development of Power Platform solutions, driving innovation, and delivering high-quality results.Lead Discovery and Design Work Sessions:...
-
Sexual Reproductive Health Programme Lead
4 weeks ago
Abuja, FCT, Nigeria United Nations Population Fund Full timeJob PurposeAs the Representative of the United Nations Population Fund (UNFPA), you will lead the Country Office team in the development and management of a comprehensive Country Programme of Cooperation focused on population and development and universal access to sexual and reproductive health and rights.Key ResponsibilitiesLead the positioning of UNFPA on...
-
Administrative Support Specialist
4 weeks ago
Abuja, FCT, Nigeria UNNO HEALTH GROUP Full timeExecutive AssistantUNNO HEALTH GROUP, a leading healthcare organization, is seeking a highly skilled and detail-oriented Executive Assistant to provide comprehensive administrative support to the CEO.The ideal candidate will be a proactive professional with a passion for excellence, able to thrive in a fast-paced environment and possess strong communication...
-
Innovation Transformation Leader
2 weeks ago
Abuja, FCT, Nigeria UNICEF Full timeKey ResponsibilitiesAs the Innovation Transformation Leader, you will be responsible for providing technical leadership and support to innovation planning, design, implementation, monitoring, and documentation across programme sectoral areas and with partners.Some of your key responsibilities will include:Strategic guidance to programme teams in the...
-
Sexual Reproductive Health Programme Lead
3 weeks ago
Abuja, FCT, Nigeria United Nations Population Fund Full timeJob Purpose:Under the guidance of a Regional Director, the Country Representative for Sexual and Reproductive Health will lead the Country team in the development and management of an innovative Country Programme of Cooperation focused on population and development and universal access to sexual and reproductive health and rights, including maternal health,...
-
Computer Scientist
4 weeks ago
Abuja, FCT, Nigeria Afconrecruit Limited Full timeTechnical Support Specialist We are seeking a skilled Technical Support Specialist to join our team. Key Responsibilities: • Provide technical assistance and support for software and hardware related issues. • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Diagnose and troubleshoot technical...
-
Sales Engineer
4 weeks ago
Abuja, FCT, Nigeria Workforce Group Full timeThe role involves providing technical support for VRF sales, handling sales, and coordinating with clients and factories.Responsibilities:Back-office support for sales teamReview of tender documents and specificationsHeat load calculations and technical selectionsPreparing technical compliance and bill of quantityClient and factory coordinationReview of...
-
Global Health Advocate
1 day ago
Abuja, FCT, Nigeria UNICEF Full timeExplore a fulfilling career with UNICEF, the world's leading children's organization. We are seeking an experienced Global Health Advocate to lead our health programs and projects in various countries.About UNICEFUNICEF works tirelessly to save children's lives, defend their rights, and help them reach their full potential. With operations in over 190...
-
Cloud Transformation Program Manager
1 week ago
Abuja, FCT, Nigeria ITC WORLDWIDE Full timeJob OverviewITC Worldwide is seeking a highly motivated Cloud Transformation Program Manager to drive program management for strategic accounts with significant cloud workload engagements. The successful candidate will lead consumption of managed service hours from pilot to production, providing cross-engagement oversight and resource orchestration.Key...
-
Power Platform Solutions Architect
1 week ago
Abuja, FCT, Nigeria ITC WORLDWIDE Full timeJob Description:A challenging opportunity has arisen for a Power Platform Solutions Architect to join our team at ITC Worldwide.About the Role:We are seeking an experienced professional to lead the development and implementation of Power Platform solutions, working closely with cross-functional teams to deliver high-quality results.The successful candidate...
-
Public Health Specialist
7 days ago
Abuja, FCT, Nigeria World Health Organization Full timeJob OverviewThe World Health Organization is seeking a highly skilled Public Health Specialist to join its team in leading health emergency response efforts. As a key member of the organization, you will be responsible for detecting and responding to public health emergencies, ensuring timely and effective action to protect populations worldwide.Salary and...
-
DevOps Project Manager Leadership Role
1 week ago
Abuja, FCT, Nigeria ITC WORLDWIDE Full timeWe are seeking a highly experienced DevOps Project Manager to lead our infrastructure projects in Azure. As a senior project manager, you will be responsible for delivering projects on time, on budget, and within defined scope.Job DescriptionThis is a leadership role that requires strong technical experience in managing multiple technology infrastructure...
-
Senior Software Architect Specialist
2 weeks ago
Abuja, FCT, Nigeria HighjGroup Full timeWe are seeking a highly skilled Fullstack Developer and Software Consultant to join our engineering team at HighjGroup. As a key member of our team, you will provide expert guidance on software architecture, design, and development processes. Your strong technical background and problem-solving skills will enable you to analyze our current systems, identify...
-
Chief Information Officer
4 weeks ago
Abuja, FCT, Nigeria Huiospay Ltd Full timeJob SummaryAs a Chief Information Officer at Huiospay Ltd, you will play a key role in driving our mission of delivering cutting-edge financial solutions. You will be responsible for maintaining and enhancing our technology infrastructure, providing technical support, ensuring system security, and optimizing IT processes to meet operational needs.Key...