Customer Engagement

Mission ObjectiveThe Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.The Client Engagement Associate will assist the...

ABOUT THE COMPANYEHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g, general consultations, laboratory investigations,...

ABOUT THE COMPANYWHY WE EXIST​Startup founders and CEOs are faced with many challenges from the time they launch; from funding to having a unique product or service, and to having an eager and existing market, amongst others.​Having the right people on the team can: Help mitigate these challengesHelp companies gain traction quickerWHAT WE DO Recruitment...

What We're Looking For:Creativity and innovationStrong digital marketing skills social media, content creation, SEO, etc.A dynamic and energetic individualEager to contribute to a growing companyWhat You'll Do:Develop and implement digital strategiesHelp grow our business and client baseCreate engaging and effective content

Job SummaryOur team members are called Customer Experience Specialists because they are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time.We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to...

ResponsibilitiesBuild, engage, and manage the community of installers and clientsCreate a feedback system for enquiries, complaints and suggestions as regards service deliverySupport solar project development and acquisitionSupport new market research and development opportunities, including emerging solar markets, energy storage, low-income community solar,...

Job SummaryAs a Customer Success Associate, you will be part of the team responsible for creating a positive customer experience.Job DetailsYour primary responsibilities will include, but not be limited to:Responsibilities:Customer Engagement: Respond promptly to customer inquiries and complaints via phone, email, or social media, ensuring exceptional...

About the job:We are seeking a highly motivated and experienced Customer Success Manager to join our team.The ideal candidate will be responsible for building and maintaining strong relationships with our users, ensuring their satisfaction and success with our products or services.The Customer Success Manager will play a crucial role in driving customer...

Key ResponsibilitiesLead and motivate the Custorner Success. Business Optimization & Training, and Account Management teamsLeverage customer relationship management CRM tools and technologies to enhance customer interactionsCollaborate with Sales, Marketing, and Product teams to align customer experience strategies with businessDevelop comprehensive customer...

Job DescriptionAs our company continues to expand its operations, we are actively searchingfor an experiencedCustomer Service Officer to join our Brands and Marketing team.As theCustomer Service Officer, you will be responsible formanaging interactions, resolving issues, and ensuring that each customer experience aligns with the company's core...

Customer Service ManagerClinix Healthcare is seeking a highly skilled and experienced Customer Service Manager to join our team in Lagos. As a key member of our customer-facing team, you will be responsible for ensuring exceptional customer satisfaction and delivering outstanding customer service.Key ResponsibilitiesOversee customer satisfaction and manage...

ABOUT THE COMPANYEstrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors ranging from Banking, Insurance, Oil and Gas, Telecommunications, FMCGs and Construction, with the aim of satisfying their recruitment needs.JOB SUMMARYCandidates...

Job SummaryWe are seeking experienced and dedicated Customer Success Managers CSMs to join our team, focused on managing and ensuring the success of our Key Distributors on the Open Commerce eB2B marketplace platform.Our platform serves FMCG distributors in emerging markets across Africa and LatAm, and as a CSM, you will play a pivotal role in driving value...

ABOUT THE COMPANYPhillips Outsourcing Services Nigeria Limited is a leading outsourcing service provider in Nigeria committed to delivering qualitative, customised, and effective outsourcing solutions to our esteemed clients.Our innovative solutions have made us revered and renowned to be the go-to business partner for companies who want to scale-up and have...

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams...

Job descriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, and requests.Keeping...

KEY RESPONSIBILITIESCustomer Experience Strategy Development:Develop and implement comprehensive customer experience strategies to enhance customer satisfaction, loyalty, and retention.Align customer experience initiatives with the company's mission and strategic goals.Team Leadership and Development:Build and lead a high-performing customer experience...

ABOUT THE COMPANYABOUT USAscentech services ltd is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core...

Job DescriptionWe are hiring a Customer Service Intern with excellent communication skills and a great work ethic to manage customer request and complaints ensuring they receive stress-free services/support and all their needs are met timely.To be successful in this role, you should be customer-focused, detail-oriented, and efficient.You should be polite,...

Description Build and maintain business relationships with customersEnsure that customer needs are met and satisfied which leads to increase in the profit of the organizationMaintain an accurate and comprehensive customer databasePrepare product or service reports by collecting and analyzing customer informationHandle complaints, provide appropriate...