Customer Service Representative

3 weeks ago


Lekki, Lagos, Nigeria GUO Transport Company Limited Full time

Facilitate smooth parcel registration and collection processes, ensuring customer satisfaction and accurate logistics operations.

  • Greet and assist walk-in customers with a friendly and professional demeanor, providing information on our logistics services and options.
  • Efficiently register parcels into the system, verifying customer details, parcel specifications, and delivery instructions.
  • Verify customer identification and collect necessary information for the registration process, ensuring accuracy and security.
  • Facilitate the collection of parcels by verifying customers' details and providing the correct parcels.
  • Adhere to parcel release protocols, documenting any deviations and ensuring timely delivery.
  • Address and resolve customer concerns and issues promptly and professionally, promoting a positive customer experience.
  • Collaborate with the team to resolve issues and provide feedback to improve service quality.
  • Handle cash transactions accurately, issuing receipts and maintaining an organized cash register.
  • Stay informed about updates in logistics processes, sharing relevant information with the team to ensure seamless operations.

Requirements

  • Excellent communication skills, with the ability to effectively interact with customers and colleagues.
  • Strong attention to detail, ensuring accurate and secure registration and collection processes.
  • Empathy and self-control, with the ability to remain calm and composed in challenging situations.
  • Computer skills, with proficiency in using software and systems to facilitate logistics operations.
  • Good emailing etiquette and ability to work effectively as part of a team.
  • Customer orientation, with the ability to adapt and respond to different customer needs and personalities.
  • Ability to multitask, prioritize, and manage time effectively, ensuring efficient logistics operations.


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