Customer Service Representative

2 weeks ago


Lekki, Lagos, Nigeria Hrcareers Full time
Key Responsibilities:

Providing introductory information to prospective and new customers, ensuring they are satisfied with products or services by handling complaints and inquiries.

Additional Responsibilities:

Following up with clients or customers by phone or email to check that they're still satisfied with their purchases, letting patrons know about additional products or services that might benefit them.

Problem-Solving:

Determining the quickest, most effective ways to answer a client's or customer's questions, escalating queries and concerns when necessary, and troubleshooting common issues with products or services.

Collaboration:

Working with a team of CSRs and other departments to find appropriate solutions to problems.

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