Client Service Director
2 weeks ago
At VINES REALTY, we're seeking a skilled Client Service Director to foster long-term relationships with our valued customers. As a key member of our team, you'll be responsible for resolving any issues that may arise, ensuring our clients are satisfied with our services.
Key Responsibilities:
Develop and maintain strong relationships with key clients
Create customized plans to address clients' business needs
Provide expert advice on creating profitable processes
Schedule regular meetings with clients to ensure their satisfaction
Serve as the primary point of contact for complaints and escalate issues as necessary
Collaborate with the sales team to up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Follow up with clients to ensure timely payments
Analyze competition to identify new ways to retain customers
Set and work towards sales and revenue targets
Collaborate with internal teams to address clients' needs
Requirements and Skills:
Proven experience as a Client Relations Manager or Relationship Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Zoho CRM, Salesforce)
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team
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