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Customer Experience Specialist

1 month ago

Lekki, Lagos, Nigeria DNA Learning Solutions Full time
Job Title: Customer Experience Executive

We are seeking a highly skilled and experienced Customer Experience Executive to join our team at our Lekki Phase 1 office. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through effective product knowledge and consultation.

Key Responsibilities:
  • Provide expert product knowledge and consultation to customers to help them make informed purchasing decisions.
  • Act as a beauty lifestyle product consultant to customers, offering personalized recommendations and solutions.
  • Proactively engage with customers through various channels to understand their needs and preferences.
  • Address customer inquiries, concerns, and feedback promptly and effectively, striving for first-contact resolution.
  • Maintain accurate and detailed customer records, ensuring confidentiality and compliance with data protection regulations.
Requirements:
  • Minimum 2 years of proven experience in a similar position.
  • OND / HND / Degree.

Proximity to Lekki 1 axis will be considered. We offer a competitive monthly net salary of N 100,000.00. If you are a motivated and customer-focused individual with a passion for luxury hair sales, we encourage you to apply for this exciting opportunity.