Relationship Manager

4 weeks ago


Lagos, Lagos, Nigeria HR Aid Full time

Salary: N600,000

An IT Company with a clear focus in technology enabled solutions and professional services is recruiting for a Relationship Manager in Abuja city

Key Responsibilities

  • Building and maintaining strong relationships with prospective and existing clients.
  • Identify key staff in client companies to cultivate profitable relationships.
  • Build and improve relationships with key suppliers and partners.
  • Researching and pursuing new business opportunities.
  • Identifying and understanding clients' needs and requirements and proposing suitable solutions to address them.
  • Providing clients with comprehensive product/service consultations and guiding their decision-making process.
  • Review company practices to ensure clients get maximum satisfaction from their purchases.
  • Attending to and resolving client's complaints and issues efficiently and in a timely manner.
  • Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
  • Work with internal departments to ensure the company meets clients' expectations.
  • Oversee customer relationship management system.
  • Upselling and cross-selling products/services to clients.
  • Meeting sales/revenue targets.
  • Promote high-quality sales, supply and customer supply and customer service processes
  • Aim to preserve customers and renew contracts
  • Approach potential customers to establish relationships
  • Gain solid knowledge of competitors


Requirements

  • University degree in in Business Development, Marketing, or related field
  • Master's degree from a recognized university will be an advantage
  • Proven experience as a Client Relationship Manager. Minimum of 10 years of experience
  • Ability to build and maintain strong client and business relationships.
  • Knowledge of customer relationship management CRM practices
  • Experience in sales or customer service is preferred.
  • Problem-solving attitude
  • Leadership and team management skills.
  • Excellent verbal and written communication skills
  • Excellent customer service and interpersonal skills
  • Strong computer and presentation skills
  • Strong organizational skills
  • Ability to work well in a team environment.
  • Ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office and CRM software.


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