Customer Technical Support
1 month ago
We are seeking a Customer Technical Support professional to identify and resolve hardware and software issues, troubleshoot technical problems, and provide timely and accurate feedback to customers.
Key Responsibilities:
- Identify hardware and software solutions for customer issues.
- Troubleshoot technical problems effectively.
- Install and configure hardware and software for clients.
- Provide prompt and accurate feedback to customers.
- Guide customers through a series of steps to resolve issues.
- Document technical processes and solutions in notes and manuals.
Qualifications & Skills Required:
- Bachelor's degree in Electrical/Electronic Engineering or Computer Engineering.
- At least 2 years of relevant work experience.
- Strong problem-solving skills and attention to detail.
- Ability to communicate technical information clearly to customers.
Our ideal candidate will possess strong technical knowledge and excellent communication skills, with the ability to work effectively in a fast-paced environment.
We are looking for a highly motivated and detail-oriented individual who can provide exceptional customer service and technical support.
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