Customer Technical Support

1 month ago


Lagos, Lagos, Nigeria LD&D Consulting Full time

We are seeking a Customer Technical Support professional to identify and resolve hardware and software issues, troubleshoot technical problems, and provide timely and accurate feedback to customers.

Key Responsibilities:

  • Identify hardware and software solutions for customer issues.
  • Troubleshoot technical problems effectively.
  • Install and configure hardware and software for clients.
  • Provide prompt and accurate feedback to customers.
  • Guide customers through a series of steps to resolve issues.
  • Document technical processes and solutions in notes and manuals.

Qualifications & Skills Required:

  • Bachelor's degree in Electrical/Electronic Engineering or Computer Engineering.
  • At least 2 years of relevant work experience.
  • Strong problem-solving skills and attention to detail.
  • Ability to communicate technical information clearly to customers.

Our ideal candidate will possess strong technical knowledge and excellent communication skills, with the ability to work effectively in a fast-paced environment.

We are looking for a highly motivated and detail-oriented individual who can provide exceptional customer service and technical support.



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