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Digital Banking and Payment Project Manager

4 months ago

Lagos, Lagos, Nigeria SENCE Nigeria Full time

Duties and Responsibilities:

  • Delivers the solution in compliance with, in order of priority, the contract between the company and the customer, the Statement of Work, the company's proposal, the customer requirements.
  • Drives the project from Kickoff to invoicing by ensuring customer satisfaction, committed time and quality, project profitability and company interests while keeping customer satisfaction at the at the highest possible level.
  • Completing and validating the customer requirements specifications with the project team and getting it approved by the customer.
  • When applicable, writing the project management plan and making sure of its right monitoring.
  • Managing project risks and related action plans.
  • Build and update project plan
  • Managing customer interface as Main Point of Contact
  • Reporting internally and externally on project progress and issues responsible for alerts and escalations.
  • Ensures the configuration management rules are applied and project artifacts both technical and project management are recorded in the project repository.
  • Delivering projects to customer according to the contractual delivery milestones
  • Ensuring handover to the support team or specific internal/external interface.
  • Follow up on projects activities in tasks with the project's resources assigned and update Project tasks ETC and related planning.
  • Join the project team for relevant onsite activity and testing.
  • Assist project technical resources in resolving technical issues on project tasks and product deployment.
  • Growing long-term relationships with customers by continually seeking to increase customer satisfaction and deepen client relationships.
  • Anticipating clients' needs and proposing alternative delivery solutions or business solutions in cooperation with sales team.
  • Managing and documenting any Change Request CR, helps sales to ensure the customer perceives the value of the CR up-sell.
  • Managing project resources allocations in relation with the Regional Delivery Manager
  • Apply the project management process and use related tools deployed in the Professional Services team, in particular:
  • Tracking regularly once a month at least on project budget time, costs and forecast Estimate To Completion and other KPI defined
  • Managing billing/revenue recognition tasks and milestones acceptance.
  • Organizing or participating in governance meeting with relevant stakeholders/management
  • May contribute to Pre Sales activities:
  • Contribute to Identify customer use cases and requirements with Solution sales and expert
  • Contribute to High level solution system design with solution sales and solution experts
  • Contribute to Professional Services quotation
  • Write or contribute to writing PS Statement of Work in relation with the quotation
  • Contribute to contract review during negotiation phase

Requirements

  • Candidate must be organized and analytical, adept at working in a team environment, local and remote, and able to handle multiple priorities.
  • All this with a capacity to successfully drive a complex customer project execution with multiple internal/external interfaces.
  • 5+ years of experience required with a successful initial experience in IT Customer Project Management
  • Computer science engineer, Master's degree in Computer Sciences.

Skills:

  • Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and new products.
  • Additional required qualifications are:
  • Strong presentation and communication skills relational and writing in English.
  • Willingness to travel to client locations.
  • Ability to understand the business requirements and converting them into solution design requirements.
  • Must demonstrate good judgment and pragmatic approach.
  • Certification in Project Management Methodologies
  • Fair knowledge and understanding of IT integrations challenges.
  • Both technical and sales-oriented to drive customer relationship during project and have the ability to manage complex issues in an international environment.
  • Results-oriented, ability to work in autonomy, use own initiative, and willing to work in a dynamic structure.
  • Team-Building Skills: act as a leader to animate the teams.
  • Knowledge and understanding of global Internet, IT and security technologies and market.
  • Overall solution knowledge from Software/Server/application, from project set-up to production deployment
  • Understanding of IT solution development and deployment lifecycles
  • Master our offer use cases and eco-system, understand integration and validation activity.
  • Problem Solving Skills: Analyzing the situation through Risk Management to propose action plan – have all the facts and get full management support.
  • Ability to Delegate Tasks: Involve projects contributors, but still keep control of what is delivered, PM is the global leader and project accountable.