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Restaurant Manager
1 month ago
Responsibilities:
- Manage and oversee the entire restaurant operations.
- Lead a team to deliver superior customers services & ensuring optimum customers satisfaction.
- Plan and develop customers loyalty programs to ensure retainership.
- Plan and develop the overall restaurant marketing strategy.
- Respond efficiently to customer questions and complaints.
- Organize and supervise shifts.
- Training and evaluation of staff performance and appraisal scheme.
- Estimate consumption, forecast requirements and maintain inventory records.
- Control costs and minimize waste
- Nurture a positive and efficient working environment
- Implement innovative strategies to improve productivity, sales and profitability
Requirements and Qualifications:
- B.Sc. or HND holder in any field
- Experience as a customer service personnel are compulsory
- Experience as a Restaurant Manager or similar role is an advantage.
- Extensive food processing and management knowledge
- Strong leadership, motivational and people skills
- Good financial management skills
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