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Customer Service

3 months ago

Lagos, Lagos, Nigeria Law and Visas Full time

Job Summary

  • Law and Visas is a leading law firm specializing in immigration and visa services.
  • With a dedicated team of legal professionals, we strive to provide comprehensive solutions to our clients, ensuring smooth and successful immigration processes.

Job Description

  • The firm is looking for a competent client relationship officer. This is a customer service position.
  • The position requires you to provide excellent customer service to our clients and the office team.
  • Experience in immigration law is not essential. However, experience in working in a business and office environment, and getting tasks done in a short time is essential.

Responsibilities

  • Fill in Client records and forms
  • Check and process clients' documents
  • Analyze clients documents
  • Scan and Upload documents
  • Fill forms online
  • Analyse situation and issues
  • Check for errors in documents
  • Sell service to prospective clients
  • Collect Client information and fill out application forms
  • Liaise with clients daily
  • Assist clients with knowing the range of services offered
  • Demonstrate good knowledge of services to clients
  • Greet clients in a friendly, polite, and professional manner
  • Educate clients about current immigration developments and trends
  • Ring up clients, respond to emails, meet face to face, and chat with clients to take payments, and you issue receipts
  • Contribute to the team's daily sales goals

Job Requirements

  • B.Sc / HND Degree holder of any discipline from a reputable institution
  • Minimum of 3 years work experience
  • The positionis for Female applicants only
  • You must live in close proximity to our office
  • Must have experience working in a business/office environment
  • Must have good data analysis skills
  • Must be good in business research
  • Must be good at data entry
  • Must be able to follow set company rules and standards
  • Minimum of Second class lower or its equivalent.
  • Must have good interpersonal and organizational skills
  • Must have good knowledge of basic computer applications ie Microsoft Word, chrome etc.
  • Must have excellent verbal communication skills
  • Strong orientation towards providing excellent customer service
  • Basic math skills
  • High attention to detail
  • Demonstrated selling skills
  • Ability to maintain a professional appearance
  • Must reside in Lagos. Must be able to travel to the office early at normal office hours.
  • Fluent in spoken English.
  • Must have good writing ability/skills.
  • Must have good research and fact-finding abilities/skills.