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Technical Support Engineer

1 month ago

Lagos, Lagos, Nigeria MainOne Full time

Responsibilities

  • The Technical support engineer will be responsible for providing on-site technical support during planning, implementation and operation stages of transmission, IP, Power and OSP team deliverables.
  • He will also interface with customer, work with the Back-Office team and generate applicable reports.
  • He will also support the Commercial/Technical sales team to foster sales in South-South region through well-articulated network solutions that stemmed from purposeful customers' follow ups and the understanding use case per customer.

In addition, the Technical Support Engineer will be responsible for the following:

  • Carry out routing maintenance on all network devices according to the procedure manual
  • Troubleshooting and resolution of 1st and 2nd level network related problems
  • Troubleshoot and resolve all Transmission & IP equipment faults
  • Respond to and resolve DWDM/OTN, Metro Ethernet, GPON & MW networks issues within the timeframe of severity level agreements
  • Review and execute RPRs re-provision requests on MW, GPON, Ciena Metro Ethernet & IP platforms with minimal supervision
  • Implement new circuits as designed by the network planning team
  • Plan, conduct, monitor and inspection of jobs done in all MainOne PoPs Owned/Third party to ensure conformity to MainOne standard
  • Ensure prompt resolution of facility related issues in all our PoPs.
  • Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
  • Deploy and document changes in accordance with problem and change management process
  • Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects' objectives within timelines
  • Able to interpret, review and implement DWDM, GPON & Metro Ethernet networks designs from the network planning team.
  • Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
  • Ensure that MainOne's DWDM, GPON & metro fiber network documentation is always accurate and up to date
  • Supervises daily OSP last mile builds including corrective and preventive operation activities
  • Provide up-to-date documentation of Optic Fiber infrastructure in the network including built capacity and utilized capacity
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to MainOne customers
  • Convey customer feedback including feature requests and product issues to Product Management and Development teams
  • Work as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for MainOne existing customers within the region.
  • Store and document updates on ALL equipment in-service/spares on the network within MainOne PoP & 3rd Party sites

Qualifications, Skills & Competencies

  • A Bachelor's Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering.
  • At least 5 years post NYSC work experience in the configuration, operations, and maintenance of optical fiber, GPON, Metro Ethernet, DWDM/OTN and wireless network equipment.
  • A working knowledge of GPON, Metro Ethernet, Microwave transmission and must have undergone a basic training in optical and wireless networks with focus on DWDM/OTN/IP transmission standards/protocols.
  • Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.
  • In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
  • Basic knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment
  • Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
  • Structured cabling experience is a must.
  • Ability to use E-Analyzer, Spectrum Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
  • Knowledge of a vendor network management system
  • Good oral and written communication skills
  • Time management skills
  • Teamwork abilities
  • Ability to work well under pressure
  • Solid foundation in electronics theory
  • Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.

Demands of the Job

  • Ability and willingness to work long hours and meet tight deadlines;
  • Ability to work under minimal supervision.
  • May be required to travel out of station.
  • Maybe required to work weekends.

Remuneration
Salary commensurate with experience.

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