Customer Satisfaction Representative
14 hours ago
ROLE OVERVIEW
The incumbent will be responsible for maintaining the image of the business, and will be the first point of contact for the organization; answering inquiries and providing information about the company with the utmost professionalism. The incumbent will also be responsible for upselling, crossing selling and generating sales leads.
JOB DUTIES/ RESPONSIBILITIES/ ACCOUNTABILITY:
Promptly respond to sales requests and general enquiries across all platforms.
Maintain the image of company; working with the utmost professionalism in both communication and personal appearance.
Manage the front office, and walk in guests/customers.
Promptly resolve client feedback or dispute.
Answer and route all calls and emails to the respective units within the business.
Research, identify and engage prospective clients with the aim of lead conversion to sales.
Work with other departments to achieve consolidated marketing strategies.
Ensure an unbroken flow and perfect interpretation of client orders across respective departments.
Work with the Operations department to update and manage client database.
Supervise third party companies directly connected with product delivery to customers.
Manage all social media presence of the brand in alignment with the brand language, culture and personality.
Under the supervision of the marketing lead, manage live and online corporate events.
Research, recommend and adopt best practices for client retention and relationship management.
Appropriately file all documents for easy retrieval.
Work with the operations department to ensure stock and inventory are updated daily.
Work on special projects as assigned by the supervisor.
Maintain professional and technical knowledge of Customer Satisfaction by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
PROFESSIONAL REQUIREMENTS
Bachelor’s Degree in any discipline,
Any related professional qualification would be an added advantage
Minimum of 4 years relevant experience.
KEY COMPETENCIES/SKILLS
Excellent customer service skills
Knowledge of the MS Office Suite
Effective written and verbal communication skills
Ability to multi-task effectively
Ability to effectively analyze, plan and organize
Ability to work in a Team
-
Customer Service Representative
7 days ago
Lagos, Lagos, Nigeria Garment care Full timeJob Title: Customer Service RepresentativeGarment care is seeking a reliable and customer-focused individual to join our team as a customer service representative. Your primary duties will include attending to customers' needs, providing quality services to enhance their experience, and ensuring that they receive the best possible treatment.Key...
-
Customer Service Representative
2 weeks ago
Lagos, Nigeria Jenniez School of African Interior Design Full timeJob Title: Customer Service Representative Location: Lekki Phase 1 Company: Jenniez School of African Interior Design & Jenniez Designs Job Summary Jenniez School of African Interior Design and Jenniez Designs are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional service and support to prospective and current...
-
Customer Service Representative Abuja
1 week ago
lagos, Nigeria Main Service Logistics Full timeWe are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. Responsibilities: Maintain a positive, empathetic, and...
-
Van Sales Representative
2 weeks ago
Lagos, Nigeria BLAKSKILL LIMITED Full timePosition: Van Sales Representative Industry: FMCG (Beverages) Location: Lagos, Nigeria Job Type: Full Time Job Description (Summary) The Van Sales Representative will drive sales and distribution of products, manage client accounts, and achieve assigned sales targets. Responsibilities include route planning, engaging customers, and providing exceptional...
-
Lagos, Nigeria Lifespring Technology Full time(NYSC Corpers are encouraged to apply) Job Summary: We are looking for a talented and enthusiastic Call Representative, Data Entry, and Customer Relations officer to join our team. The successful candidate will be responsible for responding to customer inquiries, resolving issues, and providing excellent customer service via phone, email, and other...
-
Customer Experience Associate
6 days ago
Lagos, Lagos, Nigeria Garment care Full time**Job Overview**GARMENT CARE is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.This role involves attending to customers' needs, rendering quality services to enhance their experience, and contributing to the growth of our company.**Key Responsibilities:**Provide exceptional customer service through...
-
Remote Software Sales Representative
2 weeks ago
Lagos, Nigeria Intermatics Software Services Full timeWe are looking for a passionate and results-driven SaaS Software Sales Representative to join our team. The ideal candidate will play a crucial role in expanding our customer base, nurturing client relationships, and driving sales for our SaaS products. Key Responsibilities Identify and engage potential customers through prospecting, networking, and...
-
Van Sales Representatives
2 weeks ago
Lagos, Nigeria Ascentech Services Full timeJob Title: Van Sales Representative Location: Lagos Job Summary: We are seeking a motivated and customer-focused Van Sales Representative to join our dynamic sales team. In this role, you will be responsible for promoting and selling our products directly to customers through our van sales operations. Your primary goal will be to enhance customer...
-
Offsite Sales Representative
2 weeks ago
Lagos, Nigeria Paddy Paddy Wellness Full timeThe Offsite Sales Representative will play a key role in promoting and selling Paddy Paddy Wellness products to customers outside the retail environment. This position requires a proactive approach to identify new customers, present product benefits, and close sales while maintaining an excellent standard of customer service. Key Responsibilities: Sales...
-
Reliable Customer Relation Officer
7 days ago
Lagos, Lagos, Nigeria Garment care Full timeAbout Us:Garment care is a reputable dry cleaning company dedicated to providing high-quality services to our clients. We pride ourselves on our excellent customer service, attention to detail, and commitment to excellence.Our Team:We are seeking a reliable and customer-focused individual to join our team. As a customer service representative, you will be...
-
Pharmaceutical Product Liaison
4 days ago
Lagos, Lagos, Nigeria Intertrade Supply Limited Full timeAbout UsIntertrade Supply Limited is a leading provider of innovative natural health products in Nigeria.We take pride in our commitment to quality, customer satisfaction, and community development.As a Medical Sales Representative, you will play a vital role in promoting our products to healthcare professionals across the country.
-
Service Delivery Specialist
6 days ago
Lagos, Lagos, Nigeria Garment care Full time**Job Title:** Customer Service Representative**Job Summary:** We are seeking an experienced and customer-centric individual to join our team as a Customer Service Representative.**Key Responsibilities:**Deliver exceptional customer service by responding to inquiries and resolving issues promptly.Develop and maintain positive relationships with...
-
Service Delivery Coordinator
4 days ago
Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full timeKey ResponsibilitiesHandle Inquiries and Customer SupportThe customer service representative will be responsible for managing and resolving customer complaints or issues in a timely and professional manner, ensuring that clients and students receive a positive experience.Manage and resolve customer complaints or issues in a timely and professional manner,...
-
Customer Care/ Telemarketing Executive
2 weeks ago
Lagos Mainland, Nigeria Marbleclear limited Full timeKey Requirements Bachelor’s degree in any relevant field. Minimum of 2-5 years of experience in a similar role. Exceptional communication skills and a professional demeanour. Positive attitude, friendly disposition, and results-driven mindset. Proficiency in Microsoft Office tools (Word, Excel, PowerPoint). Key Responsibilities Handles customer inquiries...
-
Van Sales Representative
21 hours ago
Lagos, Lagos, Nigeria Ascentech Services Full timeJob Title: Van Sales RepresentativeWe are seeking a motivated and customer-focused Sales Professional to join our dynamic sales team. In this role, you will be responsible for promoting and selling our products directly to customers through our van sales operations.Key Responsibilities:Sales and Promotion: Actively promote and sell our products to retail...
-
Reliable Client Services Representative
6 days ago
Lagos, Lagos, Nigeria Garment care Full time**Job Description**In this exciting role at GARMENT CARE, you will play a vital part in shaping the customer experience by providing exceptional service and support.**Key Responsibilities:**Respond promptly to customer inquiries and resolve any issues efficiently.Develop and implement effective solutions to enhance customer satisfaction.Maintain accurate...
-
Call Center Representative
2 days ago
Lagos, Lagos, Nigeria Lifespring Technology Full timeLifespring Technology OverviewLifespring Technology is a forward-thinking organization committed to delivering innovative solutions and exceptional customer service. We are passionate about empowering our customers and team members alike, fostering a culture of excellence and continuous improvement.Job RoleWe are seeking a highly motivated Call...
-
Van Sales Representative
2 weeks ago
Ikeja, Lagos, Nigeria Ascentech Service Limited Full time• Drive a company-owned van to assigned territories, routes, or customer locations to conduct sales visits and deliveries. • Load and unload products from the van, ensuring accurate inventory counts and proper handling of goods. • Establish and maintain relationships with existing and potential customers, addressing their needs and preferences to drive...
-
Sales Representative
2 weeks ago
Lekki, Lagos, Nigeria Beginners Base Full timeWe are seeking a motivated Sales Representative to join our team. In this role, you will be responsible for managing enquiries, customer relationships, and other tasks that may be assigned. *Responsibilities:* - Build and maintain client relationships. - Present and promote products/services to potential clients. - Attend to prospective leads' inquiries...
-
Customer Engagement Representative
7 hours ago
Lagos, Lagos, Nigeria Imagelinks West Africa Ltd Full timeRequirements and Skills">Our ideal candidate must possess: