Customer Satisfaction Representative

14 hours ago


Lagos, Nigeria Careers.giftmanufacturing Full time

ROLE OVERVIEW

The incumbent will be responsible for maintaining the image of the business, and will be the first point of contact for the organization; answering inquiries and providing information about the company with the utmost professionalism. The incumbent will also be responsible for upselling, crossing selling and generating sales leads.

JOB DUTIES/ RESPONSIBILITIES/ ACCOUNTABILITY:

Promptly respond to sales requests and general enquiries across all platforms.
Maintain the image of company; working with the utmost professionalism in both communication and personal appearance.
Manage the front office, and walk in guests/customers.
Promptly resolve client feedback or dispute.
Answer and route all calls and emails to the respective units within the business.
Research, identify and engage prospective clients with the aim of lead conversion to sales.
Work with other departments to achieve consolidated marketing strategies.
Ensure an unbroken flow and perfect interpretation of client orders across respective departments.
Work with the Operations department to update and manage client database.
Supervise third party companies directly connected with product delivery to customers.
Manage all social media presence of the brand in alignment with the brand language, culture and personality.
Under the supervision of the marketing lead, manage live and online corporate events.
Research, recommend and adopt best practices for client retention and relationship management.
Appropriately file all documents for easy retrieval.
Work with the operations department to ensure stock and inventory are updated daily.
Work on special projects as assigned by the supervisor.
Maintain professional and technical knowledge of Customer Satisfaction by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.

PROFESSIONAL REQUIREMENTS

Bachelor’s Degree in any discipline,
Any related professional qualification would be an added advantage
Minimum of 4 years relevant experience.

KEY COMPETENCIES/SKILLS

Excellent customer service skills
Knowledge of the MS Office Suite
Effective written and verbal communication skills
Ability to multi-task effectively
Ability to effectively analyze, plan and organize
Ability to work in a Team



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