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Customer Service Representative

4 months ago

Victoria Island, Nigeria QuickyTime Enterprise Full time

A leading company committed to delivering exceptional service and value to our customers. We pride ourselves on our innovative approach and our dedicated team, and we're looking for a dynamic Telesales Customer Service Officer to join our growing team

Job Summary:
As a Telesales Customer Service Officer, you will be the voice of our company, responsible for engaging with customers over the phone to drive sales, resolve issues, and provide outstanding customer service. Your role is pivotal in ensuring customer satisfaction, marketing and achieving sales targets.

Key Responsibilities:
- Customer Engagement: Initiate outbound calls and respond to inbound inquiries with a focus on generating sales and addressing customer needs.
- Sales Targets: Meet and exceed individual and team sales targets through effective telesales techniques and relationship-building.
- Customer Support: Provide high-quality customer service by answering questions, resolving complaints, and offering solutions tailored to the customer's needs.
- Product Knowledge: Maintain a deep understanding of our products/services to effectively communicate benefits and features to customers.
- Data Management: Accurately record customer interactions and transactions in the CRM system, ensuring up-to-date information and follow-up actions.
- Problem Resolution: Handle customer objections and challenges professionally, working to turn negative experiences into positive outcomes.
- Feedback Collection: Gather customer feedback and insights to help improve our products, services, and processes.
- Compliance: Adhere to company policies, procedures, and regulatory requirements during all customer interactions.

Qualifications:
- Experience: Previous experience in telesales, customer service, or a related field is preferred but not mandatory. Training will be provided.
- Communication Skills: Excellent verbal communication skills with a clear, friendly, and persuasive phone manner.

What We Offer:
- Salary: 230k and performance-based incentives.
- Training: Comprehensive training program to ensure your success.