Customer Success Analyst

2 weeks ago


Lagos, Nigeria Lodestone Outsourcing Full time

Job Summary

‎We are looking for a detail-oriented Customer Success Analyst to monitor client interactions, analyze data, and ensure customer satisfaction. The ideal candidate will provide actionable insights, support the customer success team, and help drive retention, loyalty, and long-term client engagement.



‎Key Responsibilities

‎Collect and analyze customer data to identify trends and areas of improvement.

‎Track customer metrics including usage, churn rate, and satisfaction scores.

‎Support account managers in resolving client issues and enhancing engagement.

‎Build and maintain reports and dashboards for customer success performance.

‎Collaborate with product, sales, and support teams to address customer needs.

‎Provide recommendations to improve the customer journey and experience.

‎Assist with client onboarding and ensure seamless integration into services.


‎Qualifications & Requirements

‎Bachelor’s degree in Business, Data Analytics, Economics, or related field.

‎Strong analytical and problem-solving skills.

‎Proficiency in Excel, CRM tools, and data reporting systems.

‎Excellent oral, written, and non-verbal communication.

‎Teamwork and ability to collaborate across functions.

‎Willingness to learn, adapt, and thrive in a fast-paced environment.



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