Service Engineer- Air Compressor

2 days ago

FCT AND PORTHARCOURT, Nigeria R.T. BRISCOE Full time
JOB TITLE: Service Engineer

SUPERVISES: Service Technicians

JOB DESCRIPTION
JOB OVERVIEW The Service Engineer – Air Compressors handles installation, maintenance, troubleshooting, and repair of industrial air compressors while supervising service technicians. The role combines strong technical competence and sales/customer support optimization, ensuring high service standards and driving aftermarket sales.

DUTIES & RESPONSIBILITIES
Technical Service & Maintenance

• Commission, troubleshoot, inspect, maintain, and repair air compressors and air dryers.

• Conduct periodic inspections, preventive maintenance, and health checkups to ensure maximum up time of customer equipment.

• Lead and supervise service technicians, providing both technical guidance and operational support.

• Ensure proper utilization and allocation of service personnel and resources for optimal efficiency.

• Monitor and maintain service quality standards, ensuring conformity with agreed service levels and customer expectations.

• Forecast and manage spare parts inventory, ensuring routine consumables and fast-moving parts are adequately stocked.

• Prepare and maintain accurate service documentation, reports, and Work in Progress (WIP) records.

• Implement continuous improvements in service operations to enhance quality, profitability, and customer satisfaction.

Sales & Customer Support

• Support efforts towards revenue generation by promoting after-sales service solutions, including spare parts sales, maintenance contracts, and equipment upgrades.

• Educate customers on best maintenance practices, operational efficiency, and proper equipment handling.

• Build and strengthen customer relationships, deepening engagement to expand the customer service base.

• Identify and capitalize on opportunities to improve market share in spare parts and service sales.

• Collaborate with the sales team to develop tailored service solutions that meet customer needs

KEY PERFORMANCE INDICATORS

• Achievement of agreed revenue and profitability targets.

• Expansion of customer base and aftermarket service sales.

• Customer Satisfaction Index (CSI) improvement through timely service and issue resolution.

• Reduction in return repairs and equipment downtime.

• Efficient spare parts management and service personnel utilization

COMPETENCY REQUIREMENT Academic Qualification

• Bachelor's degree or Diploma in Electrical or Mechanical Engineering.

Work Experience:

• Minimum of 2 to 4 years' hands-on experience in air compressor maintenance and repair.

• Proven expertise in servicing Oil-Free, Piston, Electric Lubricated, and Portable Air Compressors.

Technical & Personal Skills:

• Strong diagnostic and troubleshooting skills in air compressors and air dryers.

• Thorough knowledge in air compressor selection, application, installation, commissioning, and maintenance.

• Ability to guide customers in equipment operation, efficiency improvement, and troubleshooting.

• Proficiency in MS Office for report preparation and service documentation.

• Strong verbal and written communication skills, with the ability to deliver technical presentations and customer reports.

• Excellent customer service skills, ensuring high engagement and satisfaction.

APPLICATION
Use the position applied for as the subject of application. Only qualified candidates will be contacted.

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