Customer Success Manager

2 months ago

lagos, Nigeria PST.AG Full time

Key Responsibilities

Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.
Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address their needs. These include quotation preparation and customization of contracts to align with the clients’ requirements.
Lead the onboarding and implementation process for new clients, ensuring a seamless transition and successful adoption of our products and services.
Provide proactive support and guidance to clients throughout their lifecycle, including conducting regular check-ins, processing customers’ tickets, collaborating internally with the team to provide solutions to customers’ ongoing issues and facilitating product demonstrations.
Document, monitor, and analyze client usage and performance metrics to identify opportunities for optimization, upselling, and cross-selling additional solutions or services.
Act as the voice of the customer within the organization, advocating for client needs and priorities, and collaborating with internal teams to drive product improvements and enhancements.
Stay informed about industry trends, regulatory changes, and best practices in customs compliance and trade management, and share relevant insights and recommendations with clients.
Develop and deliver client success plans and business reviews to demonstrate value, track progress against goals, and drive retention and expansion opportunities.

To be a Successful candidate :

Bachelor’s or Masters Degree on Business Administration, International Trade, Supply Chain Management, or any other related field from an accredited institution.
Minimum of 3 years of experience in a customer-facing role, preferably as a Customer Success Manager, Account Manager, or similar position within the Customs Data, S*_oftware, or Technology Industry*_
Proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite, and other relevant business tools and technologies.
Must have experience in managing an ERP system, and ticketing system (preferably Odoo).
Excellent communication and interpersonal skills, with the ability to build rapport, establish trust, and foster long-term relationships with clients.
Proven track record of driving customer adoption, retention, and expansion, with a focus on delivering measurable business outcomes and value.
Ability to effectively manage multiple client accounts, prioritize competing demands, and thrive in a fast-paced, results-driven environment.
Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop practical solutions.
Experience in remote work preferred.
Experience in second language is and advantage.

  • Customer Success Program Manager

    2 weeks ago

    Lagos, Lagos, Nigeria INFINION TECHNOLOGIES LIMITED Full time

    About the RoleINFINION Technologies is a dynamic tech company dedicated to delivering cutting-edge solutions across various sectors. We are seeking a highly motivated and passionate Customer Success Program Manager to drive program management for Commercial accounts with Cloud, on-premise, and hybrid workload engagements.ResponsibilitiesThe CSAM owns...

  • Cloud Success Manager for Commercial Accounts

    1 week ago

    Lagos, Lagos, Nigeria INFINION TECHNOLOGIES LIMITED Full time

    Company OverviewINFINION Technologies is a pioneering tech company dedicated to delivering innovative solutions across various sectors. We are expanding our footprint in the African market and seeking a highly motivated Customer Success Account Manager (CSAM) to drive program management for Commercial accounts with Cloud, on-premise, and hybrid workload...

  • Customer Relationship Manager

    4 weeks ago

    Lagos, Lagos, Nigeria Limeswood International Company Limited Full time

    Customer Relationship ManagerWe are seeking a highly motivated and results-driven professional to join our team at Limeswood International Company Limited as a Customer Relationship Manager. The ideal candidate will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction, and driving business...

  • Customer Relationship Manager

    1 month ago

    Lagos State, Nigeria Limeswood International Company Limited Full time

    We are seeking a highly motivated and results-driven Customer Relationship Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction, and driving business growth Responsibilities · Actively seek out and generate new sales leads. · Develop and...

  • Customer Service

    4 weeks ago

    Lagos, Lagos, Nigeria LEAM Consulting Limited Full time

    We are seeking a Customer Service/Office Admin to maintain databases, organize files, handle customer complaints, and prepare reports. The ideal candidate has a strong organizational skillset, excellent communication skills, and experience with office management software. HND/B.Sc in any related field and 1-2 years of experience in similar roles are...

  • Customer Service Manager

    1 month ago

    Lagos, Lagos, Nigeria The People Practice Full time

    Customer Service Manager sought to lead customer support team and ensure seamless interactions across multiple channels for a fast-growing culinary company. Our client, a leading culinary company, is looking for a dynamic and passionate Customer Service Manager to oversee the day-to-day operations of the customer service department. As the Customer Service...

  • Customer Service Liaison

    4 weeks ago

    Lagos, Lagos, Nigeria Whip-smart Service Providers Limited Full time

    Key ResponsibilitiesAs a Customer Service Representative at Whip-smart Service Providers Limited, you will be responsible for:Providing introductory information to prospective and new customersEnsuring that consumers are satisfied with products or services by handling complaints and inquiriesFollowing up with clients or customers to check that they're still...

  • Customer Service Expert

    2 weeks ago

    Lagos, Lagos, Nigeria Main Service Logistics Full time

    Job SummaryWe are seeking a skilled Customer Support professional to assist customers with technical issues related to our products and services. The ideal candidate will have several years of experience in a Customer Support role and a deep understanding of customer needs.Key ResponsibilitiesDevelop and implement comprehensive support strategies aligned...

  • Customer Support Officer

    2 weeks ago

    Lagos, Nigeria Main Service Logistics Full time

    Job Summary We are seeking a Customer Support to assist customers with technical issues related to our products and services. The ideal candidate will have several years of experience in a Customer Support role and reside close to Amuwo Odofin. Job Description Responsibilities: 1. Develop and implement comprehensive brand strategies aligned with company...

  • Regulation Manager

    4 days ago

    Lagos, Nigeria PST.AG Full time

    As a Regulation Manager for the Customs Tariffs department you will: Monitor, research and understand on a daily basis international Customs Tariffs and duty rates that impact PST.AG clients' ability to do business internationally Maintain and utilize current regulatory expertise to ensure that the PST.AG database of Customs Tariffs is up to date and...

  • Service Manager

    2 months ago

    Lagos, Nigeria Intersect Consortium Full time

    Job RequirementsCustomer Experience Leadership:Lead and oversee the entire customer service function across multiple centers, ensuring seamless service delivery and high levels of customer satisfaction.Strategize, develop, and implement long-term customer service policies, regularly update the Customer Experience Manual.Monitor, analyze, and drive customer...

  • Customer Experience Manager @ SPLICE

    1 week ago

    Lagos, Lagos, Nigeria TALENT by venstrap Full time

    Operations Generalist - SPLICEWe are seeking an Operations Generalist to join our team at TALENT by venstrap.About the Role:The Operations Generalist will be responsible for managing onboarding processes for new customers, ensuring a smooth transition and optimal product adoption while acting as the primary point of contact.Responsibilities:Manage customer...

  • Customer Service Ambassador for African Interior Design

    11 hours ago

    Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Jenniez School of African Interior Design and Jenniez Designs. The successful candidate will be responsible for providing exceptional service and support to prospective and current students, clients, and other stakeholders.This is a full-time position that requires excellent...

  • Product Manager Intern

    4 weeks ago

    Lagos, Nigeria CredPal Full time

    Purpose StatementWe are looking for a dynamic and experienced Product Manager Intern to join our team and play a crucial role in shaping the success of our products. As a Product Manager Intern, you'll drive product vision, strategy, and execution, ensuring alignment with customer needs, trends, and business goals.You'll translate ideas into...

  • Relationship Manager

    4 weeks ago

    Lagos, Lagos, Nigeria Nigeria Inter-Bank Settlement System Plc - NIBSS Full time

    Job Description: The Customer Relationship Manager is responsible for managing relationships with NIBSS customers, identifying and monitoring customer needs, and promoting the adoption of NIBSS products. The role involves developing businesses, implementing mandate secured processes, and ensuring timely resolution of customer requests. Key responsibilities...

  • Customer Service Representative

    2 months ago

    Lagos, Nigeria Jenniez School of African Interior Design Full time

    Job Title: Customer Service Representative Location: Lekki Phase 1 Company: Jenniez School of African Interior Design & Jenniez Designs Job Summary Jenniez School of African Interior Design and Jenniez Designs are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional service and support to prospective and current...

  • Customer Service Liaison

    2 weeks ago

    Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time

    Customer Service Representative Job DescriptionJenniez School of African Interior Design and Jenniez Designs are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional service and support to prospective and current students, clients, and other stakeholders. The role involves managing inquiries, resolving issues, and...

  • Customer Service Liaison

    4 weeks ago

    Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time

    Job Title: Customer Service RepresentativeLocation: Lekki Phase 1Company: Jenniez School of African Interior Design & Jenniez DesignsJob SummaryJenniez School of African Interior Design and Jenniez Designs are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional service and support to prospective and current students,...

  • Customer Service

    1 month ago

    Lagos, Lagos, Nigeria LEAM Consulting Limited Full time

    We are seeking a Customer Service/Office Admin to support daily office procedures and maintain company databases. Responsibilities: Maintain and update company databases Organize a filing system for important and confidential company documents Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure...

  • Group Manager

    1 month ago

    Lagos, Lagos, Nigeria LD&D Consulting Full time

    We are seeking a dynamic leader to drive growth and success in a fast-paced retail environment. Key Qualifications: A proven track record of operational management and achieving growth targets. Strong leadership, communication, and interpersonal skills. Ability to work collaboratively in a dynamic environment. About...