Chief Hospitality Operations Director
2 days ago
About Us
Vertiline Synergy Limited is a leading hospitality company seeking an experienced professional to oversee food and beverage operations.
Industry: Hospitality
Location: Lekki Phase 1, Lagos
Estimated Salary: ₦180,000 - ₦220,000 per month (dependent on experience)
Job Description
The Chief Hospitality Operations Director will be responsible for managing all aspects of food and beverage service, ensuring exceptional guest experiences and efficient operations. This role involves planning menus, ordering supplies, supervising staff, and maintaining compliance with food safety standards while controlling costs and increasing revenue.
Key Responsibilities
* Develop and implement strategies to deliver outstanding customer satisfaction and maintain high-quality service standards.
* Collaborate with chefs to create innovative menu options that align with customer preferences and market trends, optimizing profit margins and customer loyalty.
* Lead and train a team of professionals to provide exceptional service, ensuring seamless execution of daily operations and adherence to health and safety guidelines.
* Oversee inventory management, ordering, and stock control, ensuring timely replenishment and minimizing waste.
* Conduct regular audits to ensure cleanliness, organization, and adherence to sanitation and hygiene standards.
* Address customer complaints and feedback, prioritizing swift resolutions and maintaining a high level of guest satisfaction.
* Analyze financial performance, identifying areas for cost reduction and revenue enhancement to drive business growth.
* Stay up-to-date with industry developments, best practices, and regulatory requirements to continuously improve operations and remain competitive.
Requirements
* B.Sc./H.N.D in Hospitality Management or related field;
* Proven experience as a senior manager in food and beverage operations, preferably within the hospitality industry;
* Comprehensive knowledge of food safety regulations and industry standards;
* Strong leadership, organizational, and problem-solving skills, with excellent attention to detail;
* Effective communication and interpersonal abilities to manage teams under pressure;
* Understanding of financial management principles, including budgeting and cost control;
Benefits
As a valued member of our team, you can expect:
* Competitive salary and benefits package;
* Opportunities for career growth and professional development;
* A dynamic and supportive work environment;
* Recognition and rewards for outstanding performance;
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