
Sales and Service Associate
2 days ago
About the Role:
We are seeking a highly motivated and results-driven Sales and Service Associate to join our team in Nigeria. As a Sales and Service Associate, you will be responsible for ensuring high levels of customer satisfaction through excellent sales service, assessing customers' needs, and providing assistance and information on product features.
Key Responsibilities:
- Welcoming customers to the store and answering their queries
- FOLLOWING AND ACHIEVING DEPARTMENT'S SALES GOALS ON A MONTHLY, QUARTERLY, AND YEARLY BASIS
- Maintaining in-stock and presentable condition assigned areas
- Actively seeking out customers in-store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross-selling products
- Handling returns of merchandise
- Team up with co-workers to ensure proper customer service
- Building productive trust relationships with customers
- Complying with inventory control procedures
- Suggesting ways to improve sales (e.g., planning marketing activities, changing the store's design)
Requirements:
- A proven work experience as a Retail Sales Associate, Sales Representative, or similar role
- A basic understanding of sales principles and customer service practices
- Proficiency in English
- A working knowledge of customer and market dynamics and requirements
- A track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with a customer service focus
- The ability to perform under pressure and address complaints in a timely manner
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