Retail Customer Experience Specialist

2 days ago


Lagos, Lagos, Nigeria Work in Nigeria Full time

About Us:

We are a fashion house based in Nigeria, dedicated to providing exceptional customer service and promoting a wide range of fashion products. We are committed to building long-lasting relationships with our customers and partners.

Job Description:

As a Sales and Service Associate, you will play a critical role in driving sales growth, delivering excellent customer experiences, and maintaining a positive store environment. You will be responsible for ensuring that customers receive personalized attention, guidance, and support throughout their shopping journey.

Key Responsibilities:

  • Ensuring high levels of customer satisfaction through excellent sales service
  • Assessing customers' needs and providing assistance and information on product features
  • Welcome customers to the store and answer their queries
  • FOLLOWING AND ACHIEVING DEPARTMENT'S SALES GOALS ON A MONTHLY, QUARTERLY, AND YEARLY BASIS
  • Maintaining in-stock and presentable condition assigned areas
  • Actively seeking out customers in-store
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross-selling products
  • Handling returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Building productive trust relationships with customers
  • Complying with inventory control procedures
  • Suggesting ways to improve sales (e.g., planning marketing activities, changing the store's design)

Requirements:

  • A proven work experience as a Retail Sales Associate, Sales Representative, or similar role
  • A basic understanding of sales principles and customer service practices
  • Proficiency in English
  • A working knowledge of customer and market dynamics and requirements
  • A track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with a customer service focus
  • The ability to perform under pressure and address complaints in a timely manner


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