Customer Engagement Manager

5 days ago


Lagos, Lagos, Nigeria Tuteria Limited Full time
Job Description

Tuteria Limited is seeking a highly skilled Sales Support Executive to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service, supporting sales initiatives, and contributing to the overall success of our programs.

About the Role

This role is ideal for individuals who possess excellent communication skills, a passion for delivering outstanding customer service, and a results-driven mindset. You will work closely with our sales team to implement sales strategies, achieve enrollment targets, and maintain an up-to-date understanding of our programs.

Key Responsibilities

• Provide timely and accurate responses to customer inquiries across various Meta platforms (Facebook, Instagram, WhatsApp, Messenger)
• Facilitate the enrollment process for prospective learners, ensuring they understand course benefits, certifications, and requirements
• Address customer concerns or complaints professionally, escalating issues as necessary
• Collaborate with the sales team to develop and implement sales strategies that drive enrollment growth
• Engage with leads generated from Meta channels to convert inquiries into enrollments
• Maintain a comprehensive understanding of all 18 courses, certifications, and program features to effectively communicate with potential learners

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• 2–3 years of experience in sales support, customer service, or a related role, preferably in education or healthcare
• Experience with Meta platforms (Facebook, Instagram, WhatsApp) for business purposes is highly desirable
• Excellent written and verbal communication skills to effectively engage with diverse customer groups
• Familiarity with Meta Business Suite, CRM tools (e.g., HubSpot, Salesforce), and other sales/marketing platforms
• Strong interpersonal skills with a passion for delivering exceptional customer service
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Results-orientated mindset with the ability to identify and capitalize on sales opportunities

How to Apply

If you are a motivated and customer-focused individual looking for a challenging role, please submit your application.

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