Digital Marketing Customer Liaison Specialist

14 hours ago


Lekki, Lagos, Nigeria Hrcareers Full time
About the Role

We are seeking a highly skilled Digital Marketing Customer Liaison Specialist to join our team at Hrcareers.

Job Description
  • Provide introductory information to prospective and new customers, ensuring they have a seamless experience with our products or services.
  • Handle complaints and inquiries in a timely and professional manner, guaranteeing customer satisfaction.
  • Foster strong relationships with clients or customers by following up on their purchases and checking if they require any additional support.
  • Upsell and cross-sell relevant products or services that can benefit our patrons.
  • Develop efficient ways to answer client or customer questions, reducing query resolution time.
  • Evaluate and escalate complex queries and concerns when necessary.
  • Troubleshoot common issues with products or services, working closely with colleagues to find suitable solutions.
Key Responsibilities
  • Work collaboratively with a team of CSRs and other departments to deliver exceptional customer experiences.
  • Communicate effectively with clients or customers, providing clear and concise information about our products or services.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve customer interactions.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A proven track record of delivering high-quality customer service.
  • The ability to work well under pressure and meet deadlines.
  • Familiarity with digital marketing principles and practices.
Compensation

The estimated salary for this position is $62,000 - $85,000 per year, depending on location and experience.



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