Digital Marketing Customer Liaison Specialist
14 hours ago
We are seeking a highly skilled Digital Marketing Customer Liaison Specialist to join our team at Hrcareers.
Job Description- Provide introductory information to prospective and new customers, ensuring they have a seamless experience with our products or services.
- Handle complaints and inquiries in a timely and professional manner, guaranteeing customer satisfaction.
- Foster strong relationships with clients or customers by following up on their purchases and checking if they require any additional support.
- Upsell and cross-sell relevant products or services that can benefit our patrons.
- Develop efficient ways to answer client or customer questions, reducing query resolution time.
- Evaluate and escalate complex queries and concerns when necessary.
- Troubleshoot common issues with products or services, working closely with colleagues to find suitable solutions.
- Work collaboratively with a team of CSRs and other departments to deliver exceptional customer experiences.
- Communicate effectively with clients or customers, providing clear and concise information about our products or services.
- Stay up-to-date with industry trends and developments, applying this knowledge to improve customer interactions.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A proven track record of delivering high-quality customer service.
- The ability to work well under pressure and meet deadlines.
- Familiarity with digital marketing principles and practices.
The estimated salary for this position is $62,000 - $85,000 per year, depending on location and experience.
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