Key Account Liaison and Service Representative

1 month ago


Lekki, Lagos, Nigeria Hrcareers Full time
Job Summary

We are seeking a highly skilled Key Account Liaison and Service Representative to join our team at Hrcareers. This role is ideal for individuals who enjoy working with customers, providing exceptional service, and driving business growth.

Responsibilities:
  • Provide introductory information to prospective and new customers, ensuring they feel welcome and valued.
  • Handle complaints and inquiries in a professional and timely manner, resolving issues to the customer's satisfaction.
  • Follow up with clients or customers by phone or email to check that they're still satisfied with their purchases and to identify opportunities for growth.
  • Leverage product knowledge to let patrons know about additional products or services that might benefit them, enhancing their overall experience.
  • Determine the quickest, most effective ways to answer a client's or customer's questions, utilizing various communication channels as needed.
  • Evaluate situations where escalation is necessary, escalating queries and concerns promptly while maintaining open lines of communication.
  • Troubleshoot common issues with products or services, providing creative solutions that meet customer needs.
  • Collaborate with a team of CSRs and other departments to find appropriate solutions to problems, fostering a culture of teamwork and excellence.
Requirements:
  • Bachelor's degree in Marketing, Communications, or a related field.
  • 2+ years of experience in customer-facing roles, preferably in digital marketing or sales.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven problem-solving skills, with a focus on finding creative solutions to complex issues.
  • Familiarity with CRM software and other tools used in customer service and marketing.
What We Offer:
  • A competitive salary of $65,000 - $80,000 per year, based on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a team-oriented culture.
  • The chance to work with a variety of products and services, staying up-to-date on industry trends and best practices.


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