Customer Service Representative
2 days ago
About the Role:
As a Customer Service Representative - Renewable Energy at BLAKSKILL LIMITED, you will play a crucial part in delivering outstanding customer service and supporting our team. Your primary responsibility will be to ensure that the reception area operates efficiently, providing a professional representation of the organization to all visitors and clients.
Your Key Responsibilities Will Include:
- Welcoming guests, clients, and customers as they arrive.
- Providing information and answering visitor questions professionally.
- Managing phone and communication effectively, including answering incoming calls and directing them to the right department.
- Scheduling and confirming appointments, as well as managing meeting room bookings.
- Maintaining organized calendars for meetings and events.
- Supporting general administrative tasks, such as data entry, filing, and document preparation.
- Ensuring timely and accurate handling of all admin-related duties.
- Monitoring visitor access and enforcing security protocols.
- Maintaining accurate records of visitor logs, appointments, and administrative activities.
Qualifications & Experience:
- Bachelor's Degree in Management Science or a relevant field.
- A minimum of 2 years of experience in a related role.
- Experience in the solar industry and customer support is desirable.
- Excellent verbal and written communication skills.
- A friendly and approachable demeanor with a focus on helping others.
- The ability to handle multiple tasks without compromising on quality.
- Effective time management and organizational skills.
- Proficiency in Microsoft Office, email, and scheduling tools.
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