Customer Support Team Lead

3 days ago


Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full time

**Job Description**

At Blakskill Limited, we are seeking a highly skilled and experienced Customer Support Lead to manage our daily operations. The ideal candidate will have a strong understanding of customer service principles and be able to develop and implement efficient processes.

**Key Responsibilities:**

  • Manage the customer support team, ensuring timely and effective resolution of customer inquiries
  • Develop a deep understanding of company products to guide customers through troubleshooting
  • Oversee onboarding processes to ensure smooth customer transitions
  • Monitor staffing levels, including hiring, training, and scheduling, to maintain service quality

**Requirements:**

  • 3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors
  • At least 2 years of experience in team management
  • Proficiency with customer service software and best practices
  • Strong understanding of end-to-end e-commerce processes, from conversion through fulfillment to support
  • Exceptional interpersonal, written, and verbal communication skills


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