Support Operations Manager

3 days ago


Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full time

**Job Overview**

We are looking for a seasoned Service Excellence Director to lead our customer support team at Blakskill Limited. As a key member of our organization, you will play a vital role in driving exceptional customer experiences.

**Responsibilities Include:**

  • Design and implement efficient customer service processes
  • Regularly evaluate and update operational procedures to optimize service delivery
  • Collaborate with other departments to align support operations with business goals
  • Track and analyze customer service trends to identify and resolve service gaps

**Ideal Candidate Profile:**

  • 3-4 years of experience in customer-facing roles, preferably in e-commerce, logistics, fintech, or supply chain sectors
  • Proven track record of driving process improvements and enhancing customer satisfaction
  • Excellent leadership and communication skills


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