Learning Support Specialist

1 day ago


Lagos, Lagos, Nigeria Tuteria Limited Full time

**Company Overview:**

Tuteria Limited is a fast-growing EdTech company dedicated to transforming education. We are committed to providing high-quality learning solutions that meet the evolving needs of our clients.

**Job Description:**

The Sales/Learning Support Advisor is a key role at Tuteria Limited, responsible for driving revenue growth and delivering exceptional client experiences. This role involves interacting with clients, tutors, and internal teams to provide seamless onboarding, engagement, and support services.

**Key Responsibilities:**

• Acquire and confirm client request details, manage leads, and respond promptly to enquiries via phone calls, emails, and SMS/WhatsApp chats.

• Provide clients with information about Tuteria's private, group, online, and offline services, consult with clients and tutors to discuss learning expectations, and offer insightful recommendations.

• Build and nurture relationships between Tuteria, tutors, and clients for immediate and future tutoring needs recommendation, process clients' requests by matching them with qualified or interested tutors, and share tutors' profiles with clients for review.

• Daily follow-up on clients on the 'Pending' list, persuading them to book lessons, identifying prospects, sorting clients into the 'Pending', 'Ready/Urgent', and 'Prospective' lists, and regular outreach/follow-up on 'prospective' clients to market/promote services.

• Negotiate with clients and tutors for the best bargain, convince clients to make payments to secure slots with preferred tutors, offer discounts to boost sales, promote a term payment plan to encourage multiple months of payment, and exchange payment information with clients via email or e-message.

• Exchange contact details between clients and tutors, advise clients on the need for separate/specialized tutors, assist clients in troubleshooting challenges and finding solutions within the platform, provide feedback to the product team on common issues and user pain points for continuous improvement, and manage communication issues to prevent escalations and refunds.

• Maintain an accurate record of clients' requests and interactions, document clients' request history and sales journey, and provide daily, weekly, monthly, quarterly, and annual sales reporting.

**Required Skills and Qualifications:**

To excel in this role, you will need:

• A Bachelor's degree in a relevant field (Education, Sales & Marketing, Business Administration)

• 2+ years of experience in Sales, Customer Experience/Support

• Strong communication and relationship-management skills

• Ability to manage multiple client accounts and prioritize tasks effectively

• Familiarity with CRM software (e.g., Zoho, Salesforce, HubSpot)

• An innovative, result-driven mindset with a passion for enhancing clients' satisfaction and loyalty

• Experience with educational technology platforms or products is an added advantage

**Benefits:**

We offer:

• Opportunity to work in a fast-growing EdTech company with a mission to transform education

• Training programs and career growth opportunities

• Collaborative work environment and supportive team culture

**Others:**

This role requires a strong ability to communicate effectively, build relationships, and drive results in a fast-paced work environment. If you are a motivated and results-driven professional looking for a challenging role in the EdTech industry, please apply for this exciting opportunity.



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