Customer Service Representative

7 days ago


Owerri, Imo State, Nigeria 21st CENTURY RECRUITER Full time

Job Description

We are seeking a highly skilled Customer Service Representative - Solutions Expert to join our team at 21st CENTURY RECRUITER.

About the Role

This is an exciting opportunity for someone who enjoys working with customers, solving problems, and providing excellent service.

Key Responsibilities

  • Interact with customers to resolve issues and answer questions about products, services, and policies in a professional and friendly manner.
  • Maintain a positive tone with customers at all times, ensuring their satisfaction and loyalty.
  • Recruit potential customers by recommending goods or services that benefit them personally, demonstrating how they can solve their problems or meet their needs.
  • Establish new customer accounts, recording account information on our digital platform, such as phone numbers or addresses.
  • Listen to customer complaints, identify the cause of the problem, and respond promptly to resolve the issue.
  • Relegate complex cases to supervisors or the appropriate department, providing context when necessary.
  • Manage multiple communication channels, including phone calls, chats, emails, and other contact methods.
  • Assist customers with order placement, refunds, exchanges, and other related issues.
  • Prioritize customer satisfaction and maintain a professional attitude in all interactions.
  • Place the customer at the center of the customer experience, ensuring their needs are met and exceeded.
  • Handle responsibilities outlined in this job description.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Proficient in using technology, including software applications and digital platforms.
  • Ability to work independently and as part of a team.

Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits, including health insurance, paid time off, and opportunities for career growth and development.

Location

This role is based in [insert location], with flexible working hours and options for remote work.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application, including your resume and cover letter, to apply for this exciting opportunity.



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