Customer Service Representative

2 months ago


Owerri, Imo State, Nigeria 21st CENTURY RECRUITER Full time
Customer Service Role Overview

At 21st CENTURY RECRUITER, we seek a skilled Customer Service Representative to interact with customers, resolve issues, and provide excellent service.

Key Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Maintain a positive and friendly tone with customers at all times.
• Recruit potential customers by recommending goods or services and demonstrating their benefits.
• Establish new customer accounts and record relevant information.
• Listen to customer complaints and identify causes to the best of ability.
• Identify and implement effective solutions to resolve customer issues quickly.
• Relegate complex cases to supervisors or relevant departments and provide necessary context.
• Manage multiple communication channels and prioritize tasks efficiently.
• Assist customers with order placement, refunds, and exchanges.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Proficiency in handling multiple communication channels.
• Ability to maintain a positive attitude and work well under pressure.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

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