Customer Engagement Strategist

1 week ago


Lagos, Lagos, Nigeria Eazipay Full time

At Eazipay, we are seeking a highly skilled Customer Engagement Strategist to join our team. This is an exciting opportunity to drive user engagement, build strong relationships, and achieve business goals.

About the Role

We are looking for a talented individual who can foster a vibrant and active online community through engaging content and interactions. The ideal candidate will have a passion for building strong relationships and achieving business goals.

Main Responsibilities

  • Foster a vibrant and active online community through engaging content and interactions.
  • Encourage user-generated content and participation in community discussions.
  • Identify and nurture community leaders and influencers.
  • Develop and implement strategies to attract and convert new users into paying customers.
  • Create targeted campaigns and promotions to drive sign-ups.
  • Track and analyze key metrics to measure the effectiveness of community initiatives.
  • Create high-quality, relevant content that resonates with the target audience.
  • Curate and share valuable content from external sources.
  • Optimize content for search engines and social media platforms.
  • Manage and maintain our social media channels.
  • Respond to customer inquiries and comments promptly and professionally.
  • Resolve customer issues and complaints effectively.
  • Provide exceptional customer service to foster loyalty and advocacy.

Requirements

  • Proven experience in Community Management and Social Media Marketing, with a track record of success.
  • Strong understanding of social media platforms and analytic tools.
  • Excellent written and verbal communication skills.
  • Creative and innovative thinking.
  • Result-oriented.
  • Ability to multitask and prioritize tasks.
  • Strong attention to detail.
  • A passion for building relationships and achieving business goals.
  • Bachelor's degree in Marketing, Communications, or a related field.

What We Offer

We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, as well as a range of benefits including health insurance, retirement plan, and paid time off.



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