
Client Success Professional
1 day ago
Main Responsibilities
- Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.
- Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address their needs.
- Lead the onboarding and implementation process for new clients, ensuring a seamless transition and successful adoption of our products and services.
- Provide proactive support and guidance to clients throughout their lifecycle, including conducting regular check-ins, processing customers' tickets, collaborating internally with the team to provide solutions to customers' ongoing issues and facilitating product demonstrations.
- Document, monitor, and analyze client usage and performance metrics to identify opportunities for optimization, upselling, and cross-selling additional solutions or services.
- Act as the voice of the customer within the organization, advocating for client needs and priorities, and collaborating with internal teams to drive product improvements and enhancements.
- Stay informed about industry trends, regulatory changes, and best practices in customs compliance and trade management, and share relevant insights and recommendations with clients.
Requirements
- Bachelor's or Master's Degree in Business Administration, International Trade, Supply Chain Management, or any other related field from an accredited institution.
- Minimum of 3 years of experience in a customer-facing role, preferably as a Customer Success Manager, Account Manager, or similar position within the Customs Data, Software, or Technology Industry.
- Proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite, and other relevant business tools and technologies.
- Must have experience in managing an ERP system, and ticketing system (preferably Odoo).
- Excellent communication and interpersonal skills, with the ability to build rapport, establish trust, and foster long-term relationships with clients.
- Proven track record of driving customer adoption, retention, and expansion, with a focus on delivering measurable business outcomes and value.
- Ability to effectively manage multiple client accounts, prioritize competing demands, and thrive in a fast-paced, results-driven environment.
- Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop practical solutions.
About PST
PST is a leading provider of customs data solutions, dedicated to empowering businesses to navigate the complexities of international trade. Our mission is to deliver innovative, user-friendly solutions that simplify customs compliance and drive business success.
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