Client Success Professional

1 day ago


Lagos, Lagos, Nigeria PST Full time
In this role, you will be responsible for driving customer success and growth through exceptional relationship-building, strategic planning, and tactical execution. You will work closely with our sales, delivery, and product teams to ensure seamless onboarding, optimal solution utilization, and continuous customer satisfaction. If you have a proven track record of success in a customer-facing role, a passion for delivering exceptional customer service, and a desire to contribute to a dynamic and growing company, we encourage you to apply

Main Responsibilities
  • Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.
  • Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address their needs.
  • Lead the onboarding and implementation process for new clients, ensuring a seamless transition and successful adoption of our products and services.
  • Provide proactive support and guidance to clients throughout their lifecycle, including conducting regular check-ins, processing customers' tickets, collaborating internally with the team to provide solutions to customers' ongoing issues and facilitating product demonstrations.
  • Document, monitor, and analyze client usage and performance metrics to identify opportunities for optimization, upselling, and cross-selling additional solutions or services.
  • Act as the voice of the customer within the organization, advocating for client needs and priorities, and collaborating with internal teams to drive product improvements and enhancements.
  • Stay informed about industry trends, regulatory changes, and best practices in customs compliance and trade management, and share relevant insights and recommendations with clients.

Requirements
  • Bachelor's or Master's Degree in Business Administration, International Trade, Supply Chain Management, or any other related field from an accredited institution.
  • Minimum of 3 years of experience in a customer-facing role, preferably as a Customer Success Manager, Account Manager, or similar position within the Customs Data, Software, or Technology Industry.
  • Proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite, and other relevant business tools and technologies.
  • Must have experience in managing an ERP system, and ticketing system (preferably Odoo).
  • Excellent communication and interpersonal skills, with the ability to build rapport, establish trust, and foster long-term relationships with clients.
  • Proven track record of driving customer adoption, retention, and expansion, with a focus on delivering measurable business outcomes and value.
  • Ability to effectively manage multiple client accounts, prioritize competing demands, and thrive in a fast-paced, results-driven environment.
  • Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop practical solutions.

About PST
PST is a leading provider of customs data solutions, dedicated to empowering businesses to navigate the complexities of international trade. Our mission is to deliver innovative, user-friendly solutions that simplify customs compliance and drive business success.

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