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Customer Service Representative

1 month ago

Abuja, FCT, Nigeria Fintrade Solutions Limited Full time
Job Description

Job Title: Customer Account Resolution Officer/ CSR

Job Summary: We are seeking a highly skilled and professional Customer Account Resolution Officer/ CSR to join our team at Fintrade Solutions Limited.

Key Responsibilities:

  • Establish effective communication with customers to facilitate repayment to the company.
  • Handle customer complaints in a professional and courteous manner.
  • Review customer feedback and ratings to identify areas for improvement.
  • Collate daily call logs to track customer interactions.

Work Environment: This is an office-based role, with no field work required.

Disclaimer: Please note that this is not a field work position, and all operations are carried out in our office space.