
Strategic Operations Director
4 days ago
Industry: Real Estate/Property
Job Type: Full-Time (On-site)
The successful candidate will be responsible for the efficient management of the firm's core service lines, including Capital Markets, Facility Management, Property Management, and Valuations & Advisory. This individual will drive strategic business development efforts to grow the client portfolio while ensuring the highest standards of service delivery and client retention.
Operational Excellence:
Ensure seamless integration and collaboration across Capital Markets, Facility Management, Property Management, and Valuations & Advisory services.
Oversee the effective and efficient running of the firm's core service lines and branches.
- Develop and implement strategies to maintain high client satisfaction and retention rates.
- Manage and retain the firm's clients and portfolio to ensure long-term relationships and consistent growth.
- Drive initiatives to expand the firm's client portfolio and enhance its market position.
- Leverage industry knowledge and networks to identify and secure new business opportunities.
Required Qualifications & Experience:
A first degree in Estate Management is essential.
An MSc in Facility Management, Estate Management, or Project Management would be advantageous.
A minimum of 15 years of estate management experience, with at least 5 years in a managerial role, is required.
Extensive experience in various estate management service lines, including Property Management, Facility Management, Agency, and Valuations.
Chartered membership of professional bodies such as NIESV, ESVARBON, IFMA, or RICS is highly desirable.
Key Skills:
Excellent communication skills are crucial.
Sociable, professional, and presentable demeanor is necessary.
Strong knowledge of the real estate market and industry is vital.
Excellent writing skills are essential.
Excellent networking skills are required.
Excellent relationship management skills are necessary.
Knowledge of Microsoft office tools is expected.
Strong knowledge of the real estate industry is essential.
Vast knowledge of the economy in relation to real estates is necessary.
Strong HNI network and access is beneficial.
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