Account Management Specialist

2 days ago


Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time
About the Role:
The Sales & Customer Service Officer will be responsible for managing client relationships, ensuring customer satisfaction, and driving business growth within assigned accounts or business units. This role involves coordinating with internal teams to meet client needs, delivering excellent customer service, and identifying opportunities to expand client accounts.

Main Responsibilities:
• Manage client relationships to ensure high levels of customer satisfaction.
• Collaborate with internal teams to meet client needs and resolve any issues that may arise.
• Develop and implement strategies to build and maintain strong client relationships.
• Identify opportunities to expand client accounts and develop plans to achieve these goals.
• Meet and exceed sales goals and objectives while maintaining accurate sales records.
• Prepare and submit weekly and monthly sales reports and itineraries.

Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience (2-4 years) in account management, sales, or a related customer-focused role.
Excellent communication, negotiation, and presentation skills.
Ability to manage multiple client accounts and prioritize tasks effectively.
Strong problem-solving skills and attention to detail.
A customer-first attitude with the ability to build rapport and trust with clients.

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