Head of Service Delivery

3 days ago


Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time
Job Description

Overview: As the Chief Operations Officer at BLAKSKILL LIMITED, you will play a pivotal role in driving the efficient management of our core service lines. This includes Capital Markets, Facility Management, Property Management, and Valuations & Advisory. Your primary objective will be to drive strategic business development efforts while ensuring the highest standards of service delivery and client retention.

Key Responsibilities:
  • Oversee the effective and efficient running of our core service lines and branches.
  • Ensure seamless integration and collaboration across Capital Markets, Facility Management, Property Management, and Valuations & Advisory services.
  • Manage and retain our clients and portfolio to ensure long-term relationships and consistent growth.
  • Develop and implement strategies to maintain high client satisfaction and retention rates.
  • Drive initiatives to expand our client portfolio and enhance our market position.

Requirements:
  • A first degree in Estate Management.
  • An MSc in Facility Management, Estate Management, or Project Management.
  • A minimum of 15 years of estate management experience, with at least 5 years in a managerial role.
  • Extensive experience in various estate management service lines, including Property Management, Facility Management, Agency, and Valuations.
  • Chartered membership of professional bodies such as NIESV, ESVARBON, IFMA, or RICS.
  • Excellent communication skills.
  • Sociable, professional and presentable.
  • Strong knowledge of real estate market and industry.
  • Excellent Writing skills.
  • Excellent networking skills.
  • Excellent relationship management skills.
  • Knowledge of Microsoft office tools.
  • Strong knowledge of real estate industry.
  • Vast knowledge of the economy in relation to real estates.
  • Strong HNI network and access.


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