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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused representative to join our team at Sigma Consulting Group. The ideal candidate will be responsible for delivering exceptional customer service via calls, social media, and other communication channels. They will also process sales transactions, maintain accurate records of client information, and collaborate with colleagues to enhance the overall customer experience.
About the Role:- Handle all incoming calls and messages on our social media platforms in a timely and professional manner.
- Process and accurately record all sales transactions, ensuring seamless execution and minimal errors.
- Maintain and track client information in a well-organized and easily accessible format.
- Provide top-notch customer service, addressing inquiries and concerns with empathy and professionalism.
- Work collaboratively with team members to drive continuous improvement in customer satisfaction and loyalty.
- Bachelor's degree preferred; previous experience in customer service or a similar role is advantageous.
- Strong verbal and written communication skills, with a friendly demeanor that sets clients at ease.
- Ability to multitask effectively, working efficiently in a fast-paced environment.
- Proficiency in using social media and messaging platforms, including Facebook, Instagram, and WhatsApp.
- Residing on the Lagos Island is preferred due to easier commute and proximity to clients.
- A competitive salary of NGN 130,000 per annum, commensurate with experience and qualifications.
- A dynamic and supportive work environment that fosters growth and development.
- The opportunity to work with a reputable organization like Sigma Consulting Group, renowned for its commitment to excellence.
- A comprehensive benefits package, including health insurance, pension plan, and paid time off.
