Enugu Customer Experience Representative

7 days ago


Enugu, Enugu State, Nigeria Havana group of Companies Full time
About the Role:

We are seeking a highly motivated and customer-centric CUSTOMER EXPERIENCE REPRESENTATIVE to join our team in Enugu. As a customer-facing representative, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  1. Handle customer inquiries and respond to their needs in a timely and professional manner.
  2. Resolves customer complaints and concerns through active listening and effective problem-solving.
  3. Provides accurate and up-to-date information about our products and services to customers.
  4. Processes customer orders, returns, and exchanges efficiently and accurately.
  5. Collaborates with internal teams to identify opportunities for process improvements and implement changes that enhance the customer experience.

Requirements:
  • You should possess a degree in a related field or equivalent experience.
  • 1-2 years of customer service experience; experience in a call center environment is an asset.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Proficient in Microsoft Office applications.
  • Able to work flexible hours.


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