Customer Experience Manager

3 days ago


Lekki, Lagos, Nigeria AVANTGARDE LOGISTICS & MULTI SERVICES LTD Full time
Role Summary

This role combines expertise in digital engagement, logistics coordination, and operational optimization to deliver exceptional client service. The ideal candidate will have experience in digital marketing, logistics coordination, and project management.

Key Responsibilities:
  1. Developing Digital Strategies:
    • Develop and execute digital engagement strategies.
    • Monitor and analyze engagement metrics.
  2. Logistics Operations:
    • Oversee boat charter services logistics.
    • Collaborate with logistics teams for efficient transportation.
  3. Client Relationship Management:
    • Work directly with clients to understand their needs.
    • Provide regular updates on shipment status.
  4. Collaboration and Communication:
    • Collaborate with sales, marketing, and operations teams.
Qualifications:
  • Education: HND or Bachelor's Degree.
  • Experience: Proven experience in digital marketing and logistics coordination.
  • Skills: Strong digital communication skills and excellent project management abilities.


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