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Customer Service Representative

1 month ago


Abuja, FCT, Nigeria KAAPO NIGERIA LIMITED Full time
Job Description

We are seeking a highly skilled Customer Care Representative to join our team at KAAPO NIGERIA LIMITED.

Key Responsibilities:

  • Listen to customers' concerns, issues, and questions in a professional and empathetic manner.
  • Resolve customers' concerns and answer their questions to the best of your ability, ensuring a positive outcome for all parties involved.
  • Maintain a positive attitude and calmly respond to customers' complaints, providing solutions and alternatives when necessary.
  • Process and resolve customer accounts in a timely and efficient manner.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.