Technical Support Manager

3 days ago

Ikeja, Lagos, Nigeria Pruvia Integrated Limited Full time
About the Role

We are seeking a skilled ICT Officer to join our team at Privia Integrated Limited. The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications.


Key Responsibilities
  • ICT Infrastructure Management: Design, implement, and maintain ICT infrastructure, including hardware and software components.
  • System Monitoring and Troubleshooting: Monitor system performance, troubleshoot issues, and ensure timely resolution with minimal downtime.
  • Security Management: Develop and implement security measures to protect against unauthorized access, malware, and other threats.
  • User Account Management: Manage user accounts, permissions, and access rights, ensuring compliance with security policies and procedures.
  • Disaster Recovery: Conduct regular backups and disaster recovery procedures to safeguard critical data and systems.
  • Technical Support: Provide technical support and assistance to end users, resolving hardware and software issues and answering technical queries.
  • Vendor Collaboration: Collaborate with vendors and service providers to procure ICT equipment and services, ensuring cost-effectiveness and quality.
  • Documentation: Develop and maintain documentation of ICT systems, configurations, procedures, and troubleshooting guides.
  • Industry Trends: Stay updated on industry trends and emerging technologies in ICT, and make recommendations for improvements and enhancements to our infrastructure.
  • Project Implementation: Plan and implement ICT projects, upgrades, and migrations, ensuring minimal disruption to business operations.
  • Audits and Assessments: Conduct periodic audits and assessments of our ICT environment to identify areas for improvement and optimization.
  • Staff Training: Train and mentor staff on ICT best practices, security protocols, and proper use of technology tools and resources.
  • Compliance: Monitor and enforce compliance with ICT policies, standards, and regulatory requirements.
  • Team Collaboration: Collaborate with cross-functional teams to support business initiatives and projects that require ICT expertise.

Requirements and Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field; professional certifications (e.g., CompTIA, Cisco, Microsoft) is an added advantage.
  • Proven experience in ICT support and administration, with a strong technical background in IT systems and networks.
  • Solid understanding of network protocols, security principles, and best practices.
  • Proficiency in installing, configuring, and troubleshooting hardware and software components, including servers, routers, switches, and firewalls.
  • Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is a plus.
  • Knowledge of cybersecurity threats and countermeasures, with experience implementing security controls and measures.
  • Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex ICT issues efficiently.
  • Excellent communication and interpersonal abilities, with the capacity to convey technical concepts to non-technical users.
  • Detail-oriented with a focus on quality and accuracy in work.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment, managing multiple priorities and deadlines effectively.
  • Familiarity with ICT procurement processes and vendor management.
  • Experience with ICT project management and implementation.
  • Commitment to continuous learning and professional development, staying updated on industry trends and emerging technologies.
  • Ability to adapt to changing priorities and business needs, with a proactive and flexible approach to problem-solving.
  • Team player with a collaborative mindset, able to work effectively with cross-functional teams to achieve shared goals and objectives.

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