Technical Support Specialist
4 days ago
As an IT Infrastructure Manager at Kennedia Consulting, you will play a critical role in ensuring the smooth operation of our organization's technology infrastructure. Your primary responsibilities will include providing technical support to employees, troubleshooting IT problems, and monitoring computer systems and networks.
Key Responsibilities:
• Provide technical assistance to employees for hardware, software, and network-related issues.
• Resolve IT problems efficiently to minimize downtime.
• Document solutions in the IT support system and respond to helpdesk requests.
• Maintain computer systems, networks, and servers to ensure optimal performance.
• Perform regular updates, backups, and security checks on all IT systems.
• Manage in-room technology and support network devices.
• Assist with software deployment, updates, and licensing compliance.
• Support staff in using business-critical applications and ensure compatibility with organizational needs.
Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in IT support or a similar role.
• Strong knowledge of Windows, MacOS, and/or Linux operating systems.
• Familiarity with networking protocols (TCP/IP, DNS, DHCP), and hardware.
• Proficiency in troubleshooting hardware and software issues.
Preferred Skill:
Experienced with cloud platforms.
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