Customer Service Manager

16 hours ago


Lagos, Lagos, Nigeria Fortebet NG Full time
Job Overview: Fortebet NG is seeking a skilled professional to join our team as a Customer Service Manager. The successful candidate will be responsible for managing customer transactions, providing exceptional service, and resolving complaints in a timely manner.

Salary Information: The basic salary for this position is 100k, with the option to increase to 120k after a three-month probation period. Other benefits include a 13-month salary, HMO, pension, and the ability to work flexible shifts.

Key Responsibilities:
  • Manage customer transactions, including deposits, withdrawals, and bets.
  • Provide exceptional customer service in-person.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Maintain accurate records of customer interactions and transactions.
  • Monitor and report any suspicious activity or potential security threats.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Stay up-to-date with company policies, procedures, bonuses, and promotions.

Requirements: To be successful in this role, you will need:
  • A minimum of B.Sc/HND/OND.
  • The ability to work with computers and smart devices.


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