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Customer Relationship Manager

2 weeks ago

Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time

About the Role:

We are seeking a highly skilled Customer Relationship Manager to join our team at Blakskill Limited. As a key member of our sales team, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving business growth within assigned accounts or business units.

This role involves coordinating with internal teams to meet client needs, delivering excellent customer service, and identifying opportunities to expand client accounts. The ideal candidate will have strong interpersonal skills, a results-driven mindset, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Act as the primary point of contact for clients, responding to queries and providing advice.
  • Build and maintain strong client relationships, identifying opportunities for new contracts and business expansion.
  • Resolve customer complaints by collaborating with the Head of Customer Business, Risk, and Operations departments to develop lasting solutions.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience (2-4 years) in account management, sales, or a related customer-focused role.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to manage multiple client accounts and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • A customer-first attitude with the ability to build rapport and trust with clients.