Agricultural Customer Experience Manager

2 days ago


Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time
Job Description

At BLAKSKILL LIMITED, we are seeking an experienced professional to lead our customer service operations.

This is a dynamic role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

The successful candidate will have a proven track record of managing teams, developing customer service strategies, and driving business growth through customer satisfaction.

We are looking for someone who can leverage their expertise in agriculture, customer service, and technology to drive our company's success.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to deliver exceptional customer experiences.
  • Develop and implement customer service policies, procedures, and standards.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Collaborate with marketing and product teams to align customer service efforts with overall business goals.

Requirements:

  • Bachelor's degree in Business Administration, Agriculture, Finance, or a related field.
  • Additional certifications in Customer Service, Agribusiness, or Fintech are a plus.
  • 1–3 years of experience in customer service.
  • Prior experience in the agritech or fintech industry is highly desirable.


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