Senior Restaurant Operations Director
4 hours ago
We are seeking an experienced Restaurant Manager to lead our team in Lekki phase 1. As a Restaurant Manager, you will be responsible for maintaining the restaurant's revenue, profitability and quality goals. This includes ensuring efficient restaurant operation, maintaining high production, productivity, quality, and customer-service standards.
The ideal candidate will have management skills and experience in both front and back of the house. They will oversee the dining room, check-in with customers, and balance seating capacity. Back of the house management experience is also essential, as they will hire qualified Cooks and Wait Staff, set work schedules, oversee food prep, and ensure compliance with health and safety restaurant regulations.
This role requires someone who can lead by example, motivate staff during busy moments, and ensure smooth restaurant operations. Key responsibilities include:
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality.
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g., discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements:
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
- Proven 5yrs work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable and Peach Works
- Strong leadership, motivational, and people skills
- Acutely financial management skills
- Qualified applicants must live in Lekki phase 1, Ikoyi, Obalende, Victoria Island
Salary: 250k
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